Contact Arctic-Crown Support | Help & Complaints 2026

We offer three routes to support. Live chat is our quickest option and is typically available around the clock, so it's the best place to start for anything time-sensitive, such as a login problem or a payment that hasn't appeared. Email is better for detailed queries or when you want to attach documents; our address is [email protected], and our team answers during working hours. The FAQ and Help Centre covers common questions about registration, bonuses, deposits and withdrawals, and you can browse it at any time without waiting for a reply. We don't run a phone line, so please use one of these three channels.

A little detail at the start saves a lot of back-and-forth. Please give us your username and the email address registered to your account so we can find you straight away. Describe what happened in plain terms: what you were trying to do, what you expected and what you saw instead. Screenshots are very helpful, particularly for error messages or game issues. If your question involves money, include the transaction ID, the payment method, the amount and the approximate date and time. For a game problem, tell us the game's name and, if you can, the round or session details. Never send us your full card number or your password; we will never ask for either.

Live chat is designed for near-instant help, though waiting times can stretch at busy moments. Email replies arrive within working hours, and more involved cases, such as those needing a check by another department, can take longer. We'll tell you if we need extra time and keep you updated rather than leave you guessing. To help us reply faster, send one email per issue and use the same address each time so everything stays together in a single thread. Please avoid opening several chats about the same problem, as it can slow things down for everyone.

As a UK-licensed operator, we're required to confirm who our players are, so identity (KYC) checks are a normal part of having an account with us. After you register, we'll ask you to verify your email and may request proof of identity and address. If you're unsure which documents are accepted, or a submission was rejected, contact us and we'll explain exactly what's needed. We can also help with login difficulties, updating personal details, and closing your account. For your protection, we may ask security questions before changing sensitive information. Our service is for new and existing UK players only, and registration isn't available in several restricted countries.

If a deposit hasn't arrived or a withdrawal looks delayed, send us the details before assuming the worst. Typical withdrawal timing is useful context: e-wallets are usually processed within 24 hours once approved, while card and bank withdrawals commonly take one to three working days. Minimums, per-transaction limits and monthly caps vary by payment method, and the exact figures are in the cashier and terms. We support Visa, Mastercard, PayPal, Apple Pay, Trustly, Paysafecard, Skrill, Neteller and Open Banking, all in GBP. Quote the transaction ID and method when you write, and we'll trace it for you.

We want to get things right, and if we haven't, we want to hear about it. Start by contacting our team through live chat or email, explaining what went wrong and what outcome you're hoping for. We'll look into it properly and respond with our findings. If you're not satisfied with our answer, ask us to escalate the matter to a senior member of the team for a fresh review. Should the issue still be unresolved after our process has run its course, you have the right to take it further. As a UK Gambling Commission licensee, we operate within its rules, and you can refer unresolved concerns to the regulator or to an approved alternative dispute resolution service.

Gambling should stay enjoyable, and you're always in control. If you'd like to set daily, weekly or monthly deposit limits, take a break, or close your account, contact us and we'll act promptly, or use the tools in your account settings. We also support GAMSTOP, the UK's free multi-operator self-exclusion service, which lets you block access across licensed sites. If you're worried about your own gambling or someone else's, please reach out; we'll treat your request seriously and without judgement. Play only with money you can afford to lose, and only if you're 18 or over.